- #Setup network solutions email on outlook for mac upgrade
- #Setup network solutions email on outlook for mac code
Most of the time they have no idea what’s really happening with their own system. Their services are poorly designed, prone to failure, and too expensive. At least that has always been my experience. I’ve known since the beginning of our relationship that Network Solutions is a technically incompetent organization. “Then we have thousands of customers and you and your wife are the only ones complaining about this problem.” “We have thousands of customers and you are the only one complaining about this problem, ” they lied. But the support techs still see no messages stuck on the server. At least I’d moved-up one support level.Īnd I suppose she was correct, because messages continue to dribble through, one or two per hour, and about two thirds of those are spam. But this shouldn’t keep you from getting messages,” the supervisor said, making no sense at all. If a message is tagged as spam by the system it is deleted and no records are kept. And if, for that unknown reason, my legitimate e-mail messages have disappeared from people who have been writing to me for two decades, what happens to those messages? Are they quarantined somewhere? So if my mail is being rejected as spam the change is for no known reason. Was spam filtering changed as part of the system upgrade? I asked. How am I supposed to send them copies of messages I didn’t receive, including their IP addresses? Sorry, I didn’t pay for Network Solutions quantum e-mail, though perhaps I should have. “Send us copies of all messages you didn’t receive including their IP addresses.”
“Maybe your mail is being rejected as spam,” she suggested. “Maybe they are stuck on the server,” the tech suggested. I have all my mail since 1992, I explained, and there isn’t a Saturday in that entire time when I received less than 80 messages.
#Setup network solutions email on outlook for mac upgrade
“The upgrade is still in process, but that shouldn’t keep you from getting messages, ” they said. What about that system upgrade, was that problem solved? “Everything is functioning normally,” they said. So I called tech support again, explaining the problem for a second time. In the same 20 hours a week earlier I received 196 messages. Thirty-six hours later I am still waiting.Ībout 20 hours after the problem began 3-4 messages burped-through. I’m still waiting for that call.Īt the time of that first call to support I simultaneously filed a support ticket through the Network Solutions web site, which promised a human response within 24 hours. No messages would be lost, they said, just delayed, and they’d call me as soon as the upgrade was complete.
#Setup network solutions email on outlook for mac code
I’d been through this with the previous upgrade, which they eventually reversed it was so terrible, going back to the bad old code that at least functioned, however slowly. I waited until morning then called support and was told the problem was a system upgrade that should have taken five minutes but was then well into its 12th hour. My e-mail just stopped arriving shortly after midnight on Friday. It was never very good, but I was lazy and it was better than nothing… until this weekend when they appear to have lost forever more than 200 of my incoming messages. That’s how I feel about Network Solutions mail. We all have friends who claim to have had a more-or-less continuous headache since, say, 1946. I couldn’t run my own server but still wanted a address so I fell back on what seemed to be the simplest alternative, which was e-mail through my domain registrar, Network Solutions. I ran my own mail server for many years until the end of 1999 when we moved out to the Wine Country boonies where the only broadband service back then was by satellite.
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